Refund policy
At Lusso Elite www.lusso-elite.com, your satisfaction is important to us. This policy explains the conditions for returns, refunds, and cancellations in accordance with applicable Canadian consumer protection laws.
Returns
You may request a return within 30 days of delivery.
To initiate a return, contact our customer service at:
info@lusso-elite.com
Return shipping costs are the responsibility of the customer, except in cases where the item is defective, damaged, incorrect, or not as described. In such cases, we will cover the return shipping costs.
Exchanges
We accept exchanges. Contact our customer service if you wish to modify your order; however, we have a cutoff time of 8:00 PM (ET, Eastern Time – Canada).
Consumer Rights Notice
Nothing in this policy limits or excludes your rights under applicable Canadian consumer protection laws.
Under Canadian law, you may be entitled to repair, replacement, or refund if a product is defective, unsafe, significantly different from the description, or not of acceptable quality.
Restocking Fees
We do not charge any restocking fees.
Refunds
Once the return is received and inspected, refunds are processed within 7 business days.
Refunds will be issued using the same payment method used at the time of purchase.
You will receive a confirmation email once the refund has been completed.
Processing times may vary depending on the payment provider or bank.
Return Conditions
Items must be returned in the original packaging, including all accessories.
Products must be unused and in original condition, except where necessary for inspection.
Items must be securely packaged to prevent damage during return shipping.
If items are returned used, damaged, or incomplete beyond reasonable inspection, a partial refund or deduction for loss of value may be applied where permitted by law.
Responsibility
We are not responsible for delays or damage that occur during return shipping.
Customers are encouraged to check their order within 24 hours of delivery and report any issues promptly.
Return Method
Returns are accepted only via postal shipping.
Defective, damaged, or incorrect items qualify for reimbursement of return shipping costs.
All other returns are the responsibility of the customer.
Address Changes
If you need to update your shipping address, contact us immediately at:
info@lusso-elite.com
We will make every effort to update your information, but we cannot guarantee changes once the order has been processed.
Undeliverable Packages
If a package is returned due to an incorrect address, refusal of delivery, or failure to collect from a pickup point, we reserve the right to charge additional costs for return and reshipment.
Important Address Notice
Our registered business address is not a return address. Returns sent without prior authorization may not be received or processed.
All returns must be approved by our customer service before shipping.
Company Information
Store Name: Lusso Elite
Website: www.lusso-elite.com
Registered Address (not a return address):
2210 Bank Street 1034
Ottawa, ON K1V 1J5
Canada
Email: info@lusso-elite.com